保险人射了两次

So, Mrs. Jensen, I'm Paddy River. I'm here to tell you a bit about the insurance request you did.

I've been waiting quite a while to know what's going on with it.

Yes, it has taken a while because there's been quite a lot of investigation, quite a lot of reviewing.

Really?

And the news isn't what you'd like to hear. It's that we don't think that we can pay out this request.